Privacy Policy

1. What Personal Information We Collect

When you use our website, we may collect the following personal information:

• Your name
• Your email address
• Your business website or social media URL(s) (if submitted voluntarily)
• Any information you include in your inquiry or feedback form
• Messages you send to Grai, the AI assistant on our website, and your voice if you use voice mode

We do not collect or store payment details, government-issued IDs, or sensitive personal information.

2. How We Collect Your Information

We collect your personal information directly from you when you:

• Submit forms on our website (e.g., inquiries, sign-ups, or feedback)
• Contact us through email or social media channels
• Subscribe to our mailing list or request updates
• Chat or talk with Grai, the AI assistant on our website

3. How We Use Your Information

We may use your personal information to:

• Answer your questions through our website assistant and pass your inquiry to our team
• Respond to your inquiries and provide customer support
• Send updates, newsletters, or marketing communications (with your consent)
• Improve our website and services
• Comply with legal or regulatory requirements

4. Our Website Assistant

Grai is an AI assistant, not a person. When you chat or talk with Grai, your messages, and your voice if you use voice mode, are processed by a third-party AI service provider to generate replies. Conversations may be recorded and reviewed to improve the assistant and to follow up on your inquiry.

Please don't share sensitive personal information, such as government ID numbers, financial account details or health information, with the assistant. You can always contact us directly at connect@guardrailai.ph instead.

5. Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information only with:

• Service providers that help us operate our website (e.g., hosting, email delivery, and the AI services that power our website assistant)
• Government or regulatory authorities when legally required

6. Storage and Security

We implement reasonable organizational, physical, and technical measures to protect your personal information from unauthorized access, use, or disclosure. Your data is stored only for as long as necessary to fulfill the purposes stated in this policy, unless a longer retention period is required by law.

7. International Data Transfers

If we use third-party service providers located outside the Philippines (e.g., cloud hosting, email delivery, or AI services), we ensure that appropriate safeguards are in place in line with the Data Privacy Act.

8. Your Rights as a Data Subject

Under the Data Privacy Act, you have the right to:

• Be informed about how your data is collected and processed
• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Withdraw consent or object to processing (subject to legal obligations)
• Request deletion of your data when no longer necessary
• Lodge a complaint with the National Privacy Commission

To exercise these rights, you may contact us at connect@guardrailai.ph

9. Cookies and Analytics

We use Google Analytics to understand how visitors use our website, such as which pages are visited and for how long. Google Analytics sets cookies and may collect your IP address, browser type, pages visited, and the date and time of your visit. We load it only after you accept analytics cookies in our cookie banner, and you can change your choice at any time from the link in the footer. Our website does not otherwise use cookies for advertising.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this website with the updated effective date.

11. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please contact:

connect@guardrailai.ph